The level of service provided by real estate agents varies greatly as each agent is an independant contractor.
Unfortunately, to some agents you'll just be "a number" and you won't really get the service you deserve or expected.
The reason for this is that some agents are more concerned making the quickest money possible with the least
amount of effort.
Steve Hatfield's approach to customer service is simple but also refreshing in this day and age. Provide great service and go the extra mile for clients and they
will refer you to other clients. As a result, Steve is still selling real estate over 20 years later and has
a huge following of loyal and very happy clients.
The agent you select to work with to buy and/or sell a home
will greatly impact how your home purchase and/or sale will handled so choose your Realtor® wisely!
Remember... You should get the very best service possible...you deserve it and it is in YOUR best interest to do so.
Here's what a few of Steve's past buyer and seller clients have to say...
"Steve and Vicki -- you were terrific to work with. We chose to work with you because of your professionalism, your team effort, and your marketing plan that took into consideration the tough economic atmosphere in which we needed to sell our house. You did a great job with our listing in terms of description and photos, and additional effort to post on Craig's List several times. You coached us well along the way and helped us to be fully prepared for the closing. We am happy to recommend your services to others."
Richard and Barbara Thomas, Sellers
"Bob and I would like to thank you for your outstanding service. As you know, our original intent was to only have you sell our home in Dearborn Heights. Based on your customer service and knowledge of the industry, we decided that it would be beneficial to have you on our side when purchasing our new home.
Our experience could not have been better. Our questions were answered professionally. Our calls were always returned promptly. The paperwork was completed accurately.
Our only regret is that we didn't use you the first time that we had our home on the market.
Thank you for making a stressful situation into an enjoyable experience."
B. & D. Gauthier, Buyers & Sellers
"Please accept this note as a testimonial of the exceptional service provided by Steve and Vicki.
Following their professional advice, we were able to secure a purchaser for our home and close within
2 months of placing our home on the market.
|"You went above and beyond the call of duty in your work for me..."|
Steve and Vicki have all the tools necessary to provide professional as well as very caring
service to their clients.
D. & P. Fisher, Sellers
"Steve and Vicki assisted in every way possible to make certain all paperwork and city code work inspections
went smoothly. They both showed great respect for the home which was not large nor terribly expensive,
but of special importance since this was our family home for over forty years.
Even after the sale was complete, because of various escrows on taxes and cement work, Vicki assisted me in making the calls necessary to set up the next steps to obtaining the proceeds due the estate. Optimal customer service is how I would describe my experience with Steve, Vicki, and CENTURY 21."
J. R. Tobin - Seller
Going the "Extra Mile"...
"We would highly suggest using Steve and Vicki for your realtors because of their great dedication in
getting your house sold as quickly as possible. Our house had been for sale with another realty
company for about 10 months with no offers. Within about 3 weeks of switching to Steve and Vicki
our house was sold!
They came in and told us what we needed to do to get the house sold and they were right on target.
Steve and Vicki were so helpful to us going the extra mile on some things that they shouldn't have had to do but did because we were out of state. We don't think that anyone would be sorry if they used this team!"
R. and A. Case - Sellers
"A friend recommended Steve and Vicki. They are very friendly, genuine and honest. They put extra effort into helping me, even when it was inconvenient for them. They took their personal time to help me get my house."
J. Ludlow III - Buyer
"We had a problem with another agent from a different company. We decided to change real estate agents and found
Steve Hatfield. Steve and Vicki, went over and above what was expected from them to make us happy. They helped us to regain our trust."
D. & C. Daley, Sellers
"Thank you very much for your help. You made the whole process easy and enjoyable for me. If any of my friends decide to buy a house I will definitely refer them to you. Thanks again!"
M. Novak - Buyer
"Thank you for your efforts to sell my mother's house in Dearborn. You made it very 'painless' and are certainly to be complimented for your excellent marketing efforts with brochures, the internet and other media. You provide a very good service!"
N. Nebesio - Seller
"It was certainly a pleasure dealing with competent professionals. Thank you for all your efforts when selling our home!"
B. & C. Klann - Sellers
"Steve was always there when I needed him. Was very honest, very helpful, always returned phone calls. If he didn't, Vicki did. I was more than pleased with the service I received!"
T. Dowdall - 1st Time Buyer
"Steve went above and beyond his duties to find us a home we felt good about buying. He always worked around our schedule and kept us well informed."
D. & K. Collins - Buyers
Great Service Pays Off!
"After months of research and reading all of the material on Steve's website,
I knew Steve was the one to call when I was ready to purchase a home and needed an agent.
Steve walked me through the whole process, explaining what to expect, and who would be
responsible for each item. He negotiated and then renegotiated my purchase agreement and ended up
saving me $5,000 on the purchase price of the home.
He saved me several hundreds of dollars more on closing costs by referring me to a different bank than the one I had
selected for my mortgage.
Vicki coordinated everything and kept me up to date as I got closer and closer to the closing. Everything went off without a hitch and I couldn't be happier. I got the house I wanted and paid less than I expected.
I'll probably be selling my house in a few years and there's no question who I'll call when its time.
Thanks again, Steve and Vicki!"
J. Turner, Buyer
"This is the second house that Steve Hatfield has sold for me. I think he is good at what he does. As long as he works for CENTURY 21, you'll have my business, as he has always been attentive and professional. When you're dealing with homes, you're usually dealing with a lot of money. That's why a real professional is important."
|"Steve exceeded my expectations.
I don't know how much better it gets!"
M. Laleman - Buyer
D. & L. Becker - Buyers & Sellers
"Optimal customer service is
how I would describe my experience..."
"I appreciated the friendly and professional way that you helped me to sell my parents' home, especially given the fact that I live in Connecticut and our dealings were by email and telephone. I found myself often and very pleasantly surprised by the way that you went above and beyond the call of duty in your work for me."
"I have dealt with many Realtors in both Michigan and Connecticut and can say without hesitation, that you are by far the best."
G. Hath, Seller
"Thank you both very much for your help in finding our family a home. Thank you Steve for your helpful advice on the homes we viewed. Thank you Vicki for your phone calls keeping me informed of each step in the buying process. You both made the home buying process a pleasant experience and I would highly recommend you to others looking to buy a home."
J. Ross - Buyer
I am extremely impressed and pleased with the professionalism and high quality standards of Steve and Vicki.
I listed our Detroit home on March 4 with them. Because of their high quality and easy to use website, the first and only buyer saw it on the Internet within 1-week.
The buyer made an offer on March 18 and the house was sold on April 24. Needless to say, their hard work paid off for my family. I would highly recommend them!"
C. Trybus - Seller
In Search of the "Perfect House"...Mission Accomplished!
"Myself and my wife (financé at the time) had used another realty agency at the beginning of our
home search process and became frustrated with the level of service and lack of attention.
We saw Steve's website over the internet and called your office. We then met with Steve and Vicki
in person. We found them to be very professional and knowledgeable, while at the same time
attentive to our needs and feelings. Steve's famous words of "never making one person buy
a house they didn't want" were very much true.
Throughout the entire process we felt that
Steve and Vicki were working in our best interest, and never felt any pressure to make an
offer on a house. My wife and myself must have walked through at least 50-75 houses before
placing an offer on one, and on each house, Steve would give valuable insights and opinions.
Steve was also very flexible in his schedule and was able to accommodate all of our requests at viewing houses.
Vicki was very friendly and just a pleasure to talk with over the phone. When we did make a offer on a house, we were fully expecting to have the offer accepted. Our hopes were dashed when the offer was rejected. Steve and Vicki again provided support to help us through these difficult times, and kept us motivated to find another house.
Sure enough, a week before our wedding, we found the "perfect" house. Steve and Vicki worked diligently to ensure that the paperwork and offer were promptly presented to the seller. I am happy to say that this letter is being sent from our new house.
The combination of Steve and Vicki provided us with a level of service that greatly exceeded our expectations for a buyer agent. With the current environment, this service level is essential in finding a house. There is no doubt in our minds that without the assistance of Steve and Vicki we would still be looking for that "perfect" house. We both would highly recommend the use of their services in any future buying or selling transaction."
V. and T. Pavlak - 1st Time Buyers
"Thank you very much for your help. You made the whole process easy and enjoyable for me..."|
"First of all, I would like to thank you for all of your help and all the extra efforts needed to close on our house.
I remember 6 months ago, I was absolutely clueless about buying a house. I didn't know what I could afford, I didn't
know if I was ready and I didn't know what other factors were involved as far as insurance, utilities, etc.
Most importantly, most of the Realtors that I talked to prior to you didn't take me seriously. You stepped me
I wanted to express to you how important you were to Carrie and I in every aspect imaginable, not just the purchasing of the house. Believe me, I have been throwing your name around to everyone I know in a position similar to ours. You will be hearing from us again."
B. Walker - 1st Time Buyer
"Moving was a nightmare, but one which made us appreciate all the more just how smoothly the sale went with you
two leading the way. As uninitiated first-time home buyers, we appreciated the time you took to explain
each step to us, and your professionalism inspired in us the confidence we needed to move quickly when the
right home came along. Your no-pressure style definitely suited us; it was the reason why we chose you in
the first place.
Buying our home through you was actually a rewarding experience, and there's not enough of
those these days, is there? Thanks for all your coordination, organization, knowledge, and advice.
You return phone calls faster than anyone else we've dealt with in the past three months--maybe ever!"
K. Wilson and S. Peacock - 1st Time Buyers
"Steve and Vicki went over and above what was expected from them to make us happy..."
Who is your best bet for achieving all of these goals on the road to making you a seller?
"One of your best real-estate choices in Dearborn, Dearborn Heights, and the nearby surrounding area
are Steve and Vicki.
I met Steve and Vicki almost 10 years ago while popping in and out of open houses.
At a point in time some 4 years ago I had them assess my house for sale.
At that time I decided I was not a seller yet.
Then about a year ago, when I decided I was ready to be a seller,
I made a terrible mistake and selected a "part-time" agent who had a spouse
that was the primary bread-winner in their family. Off the cuff, she (the part-time agent) over priced
the house severely and I lost some 6-7 good weeks of potential showings during the peak summer selling season.
When I inquired about publications in which the house was listed and pictures posted, she pointed out that she
wasn't a member, wouldn't or couldn't afford the costs to be part of more premium listing sites,
didn't have time to do more than a couple of pictures - and on and on and on.
I can't answer why I didn't go to Steve and Vicki immediately out of the chutes -
other than that I must have been delirious or the devil made me do it. I knew they were among the very best in the area.
After 6 weeks this "part-time" agent and I parted ways while I was at a meeting in Chicago.
I called Steve and he replied within the hour. Within 24 hours I was back home and Steve and Vicki
were back where they had sat to evaluate the home 4 years earlier. Armed with compelling data I came back
on the market with a price significantly lower than were I had been listed with "other agent" - but showings
began to come in on a more regular basis.
Along the way Steve and Vicki are so very thorough in everything that they do.
Documents are always in order. Access to the best real estate sites are in place.
Pictures for web-display are cropped and touched up to be a first class representation of the home for sale.
Steve and Vicki make their living selling homes. They don't have another source for revenue.
They are completely serious about selling your home. They have access to the best listing sites
and most premium packages that technology affords. This is critical to selling a home in the new
"e-marketplace." Almost 90% of buyers shop on the web. Your agent has to make your home look excellent on-line.
Throughout the home sale process, Steve and Vicki made themselves available to help out and an eye on deadlines so that you can live your
life without having to worry about whether your Realtors are actually out marketing your property or if
they are off on a family vacation.
The web site they own and manage is a first catch site for homebuyers searching in the area.
There are not enough praises to be doled out for the service that I received once I decided that
wanted to be a seller and that I made the correct choice of real estate agents with Steve and Vicki."
P. Martinez, Seller
Note: Mr. Martinez wrote a very detailed and informative letter that every seller should read as it is extremely helpful.
Please click here to read it.
"Everything went off without a hitch and I couldn't be happier....
Thanks again, Steve and Vicki!"
"We can't begin to express how grateful we are for your personal attention during the sale of our home. We appreciated your professionalism and kindness that continued even after we closed. You are rare in your field and we wish you all the best for your continued success. Thank you again for all your help!"
A. and R. Weubben - Sellers
"They went above and beyond the call of their jobs to help me, and I'm very hard to please too!"
J. VandeLaare - Buyer
"I would like to express my deepest thank you for all that the two of you did for my parents. I would consider the whole process from start to finish a success. They will never realize how smoothly things went in comparison to how they could have gone. If there is ever a need to recommend a realtor from your area to someone, I will recommend the two of you. Thank you so very much once again."
D. Carey, Seller
"Steve always kept me informed. I came into this first purchase very mistrustful, and left having actually enjoyed it!"
K. Altenof, Buyer
"Steve Hatfield has handled several purchases and sales for us in the past and has always done a flawless job!"
E. and B. Cunningham - Buyers & Sellers
"Steve was always available and never pushed houses on me. His advice on negotiating was very helpful. Steve helped me purchase my last two homes. I always recommend him to friends and business associates."
J. Thomopoulos - Buyer & Seller
"We met Steve at an open house and liked his professionalism. Steve was always available to show us houses or help in any way. He was never too busy to help us."
R. and J. Bonnett - Buyers
"I met Steve through one of his open houses. I like him from the start because he was not pushy and was very knowledgeable. Vicki, is a great asset to Steve. Vicki was able to answer any of my questions when Steve was unavailable."
M. McGinty - Buyer
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Buying a Home? Fill out Steve's online Buyer Inquiry Form
Selling a Home? Fill out Steve's online Seller Inquiry Form
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REALTOR® ABR, CRS, e-PRO Certified
CENTURY 21 Curran & Christie
25636 Ford Road
Dearborn Heights, MI 48127
Office: (313) 274-7200
Contact Steve Now
Text Message: www.TextSteve.com
Print Steve's Business Card
Licensed Realtor® Since 1987 (#6501221773)
Steve Hatfield, Realtor® provides professional real estate / home buying services to buyers and sellers in Dearborn Michigan, Dearborn Heights Michigan, the Wayne County MI (Southeast Michigan) communities of Livonia, Canton, Redford, Westland, Garden City, Plymouth, Northville and the Oakland County cities of Farmington / Farmington Hills and Novi Michigan.
In accordance with the law, the properties, real estate services and homes for sale featured on this web site are offered without respect to race, religion, color, creed, national origin, sex, physical limitations / disabilities or familiar status.
REALTOR® is a registered collective membership trademark that identifies a real estate agent / professional who is a member of the NATIONAL ASSOCIATION OF REALTORS® and subscribes to its strict code of ethics.
Century 21 Real Estate Corporation © and sm trademark and servicemark of Century 21 Real Estate Corporation. Equal Housing Opportunity. Each office Independently Owned and Operated.
Copyright © 1996 - Steve Hatfield
Graphics and content may not be reproduced or copied in any way without written permission
from Steve Hatfield.